Anh Tran
Education
2022 - Current
CALIFORNIA STATE UNIVERSITY, SACRAMENTO
Bachelor of Science of, Finance (In Progress)
Expected Graduation: Spring 2026
Full-Time Student
2022-2023
UX Design Professional Program Certificate
Student
The foundations of UX design, include building wireframes, user flow, sitemaps, and prototypes, empathizing with users, and conducting research to test designs products, and deliverables to communicate user flow and interaction clearly to relevant collaborators across products.
Work Experience
2022 - Current
Peloton Interactive, Inc.
Team Expert
• Focus on achieving and exceeding individual and team sales targets through exceptional customer service and product knowledge. • Models how to use CRM tools to maximize lead conversion and ensure data integrity
• Executes the retail sales methodology through meaningful customer interactions
• Builds Peloton community through in-store and outside events; as well as, phone, email, and social media engagement
• Use KPI reporting alongside the Store Manager to identify opportunities within the team sales pipeline and coach best practices to drive overall business.
2021 - 2022
Tonal, Inc.
Showroom Supervisor
• Personalized Demo Experiences: Collaborated with the retail team to tailor demo experiences, achieving and surpassing sales goals and enhancing customer satisfaction.
Achieve and exceed sales numbers expectations and become the top-performing showroom in the country.
• Scope and plan projects: set goals and important metrics, build project plans, identify key partners, identify risks and contingency plans, and develop a change management
plan.
• Developed and organized professional development classes for showroom staff, resulting in a 20% improvement in customer service ratings over a six-month period.
2020 - 2021
Gucci America, Inc.
Logistic Coordinator
• Performance Analysis and Improvement: Maintained metrics and analyzed data to assess performance, implementing procedural improvements to meet customer needs and
resulting in a 15% increase in operational efficiency.
• Hold team members accountable for the tasks required during the shift including all safety and operational items. Partner with Supervisor or Manager
• Spearheaded the execution of daily operational tasks, achieving a 30% increase in productivity over 12 months through the use of project management tools such as Trello and
Asana, while managing a team of 10.
• Optimizing liability management processes. Implemented a new liquidity management system, increasing store net income efficiency by 30%
• Oversaw the completion of over 150 high-stakes projects annually with fast execution, achieving a 95% on-time delivery rate using advanced project management software,
significantly enhancing team productivity.
Skills & Expertise
- Development: Adobe Photoshop, Indesign, Figma, Axure RP
- Skills: User Experience Research, Prototyping, Heuristic Evaluation, Concept Testing, Quantitative Analysis, Persona, Wireframing, Storyboarding,
- User Interface, Usability Test and Analysis.
- Language: Fluent in Vietnamese.
- Interests: Fitness, Design, and Digital Art.